FEEDBACK

Were you satisfied with the services you received from the law firm? *

—Please choose an option—Exceeded expectationsSatisfiedNot satisfiedDisappointed

Do you feel that the firm understood and met your objectives? *

—Please choose an option—Yes. You understood and exceeded my objectivesYes. You understood and were able to meet my objectivesNo. You understood, but could not meet my objectivesNo. You were not able to help me

Was your matter dealt with promptly and within the expected timescale? *

—Please choose an option—My matter was dealt with promptly and to the expected timescale.My matter was delayed, but this was communicated to meMy matter was delayed and I was disappointed with the level of communication

Would you consider that the financial side of your transaction was clearly explained to you? *

—Please choose an option—Yes, all the finances were clearly discussed with me from the beginningYes, I had several questions and they were all addressedNo. I felt like I was missing some information about my situationNo finances were discussed with me

Would you use the firm again? *

—Please choose an option—Yes, I would use you for all my legal needsYes, but only for some servicesNo, I wouldn't use you again

Would you be happy to recommend the firm to friends and family? *

—Please choose an option—Yes, I would use you for all my legal needsYes, but only for some servicesNo, I wouldn't use you again

Did you visit us at one of our offices, or talk to us on the phone? *

—Please choose an option—I visited one of your officesI called you on the phone

Which office did you visit?

—Please choose an option—Truro officeSt. Austell officeMevagissey officeNot Applicable

Which member of staff did you speak to? *

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